Frequently asked questions, without the runaround
Get quick answers about contributions, approvals, payouts, fees, and security. If you need account-specific help, support is still one message away.
Payments and payouts
Understand M-Pesa charges, limits, refunds, and how withdrawals are approved.
Approvals and roles
See how treasurers, voting models, and accountability controls work together.
Privacy and trust
Get clarity on verification, security, visibility, and responsible data handling.
Fast answers
Start with payments, approvals, and security. Those cover the questions most people ask first.
Built for real groups
The guidance here reflects the same contribution, tracking, and payout flows you see across the product.
Need specifics?
Use the Contact page when the answer depends on your account, your contribution group, or a particular transaction.
Help Center
Browse answers by topic.
Everything below is organized to match the same product flows people see on the home page and inside campaign details.
Still need help?
If your question is account-specific or tied to a contribution, payout, or approval request, send it through and the team can look into the exact details.
Before you contact support
Include the contribution group name, the phone number you used, and the date of the transaction or withdrawal request. That makes investigation much faster.